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Coming soon to Shopify App Store

DirectDesk

Native Shopify helpdesk — full order context on every support ticket.

Saves $200/month avg · 6× ROI

Join early access →
WHAT MERCHANTS SAY

My support team opens Shopify in one tab and email in another just to see which order it is about.

WHAT IT DOES
A helpdesk that lives inside Shopify admin. Every ticket shows the customer's complete order history automatically. No switching tabs, no external tools, no copy-pasting order numbers.
Full order history on every ticket
See every order, return and note the moment a ticket arrives.
Assign, tag and prioritise
Route tickets to team members, apply tags and set priorities without leaving Shopify.
Reply with order context
Insert order details, tracking numbers and refund links into replies in one click.
Saves $200/month vs Gorgias
Full helpdesk functionality at a fraction of the cost of external tools.
HOW IT WORKS
Up and running in 5 minutes
1
Connect your support email
Install DirectDesk and forward your support email address to your DirectDesk inbox. Takes 5 minutes and works with any email provider.
2
Tickets appear with full order context
Every incoming email becomes a ticket in your Shopify admin, automatically showing the customer's full order history, previous tickets and account details.
3
Reply and resolve from Shopify
Your team replies, assigns, tags and resolves tickets entirely within Shopify — no separate tool to log in to, no tab switching.
$200/month
average monthly saving
6× return on subscription cost
Replaces Gorgias Pro ($199/month) with a simpler native alternative that your team already knows.
PRICING
14-day free trial. Cancel any time.
Starter
$19.99/mo
Everything you need to get started
Pro — team seats + automation
$49.99/mo
Full features + priority support
COMMON QUESTIONS
Frequently asked
Does DirectDesk replace Gorgias or Zendesk?
DirectDesk is designed as a simpler, more affordable alternative to Gorgias for stores that do not need enterprise helpdesk features. If you handle fewer than 500 tickets per month and your support team is under 10 people, DirectDesk covers everything you need at around 10% of the Gorgias Pro cost. For larger support operations with advanced automation needs, Gorgias remains the more powerful choice.
Can customers submit support tickets directly from our Shopify store?
Yes — DirectDesk provides an embeddable contact form widget that you can add to any page on your store. Customers submit tickets through the form and they appear instantly in your Shopify admin alongside their order context. You can also continue receiving tickets by email — both channels are unified in the same inbox.
What happens to my existing support email history?
DirectDesk connects to your support inbox going forward from the install date. Historical emails in your existing inbox are not imported. We recommend archiving your existing inbox and starting fresh with DirectDesk — most support queries are resolved within 7 days so historical context is rarely needed.

Ready to save $200/month every month?

14-day free trial. No credit card required. Cancel any time.

Join early access →