COMMON QUESTIONS
Frequently asked
How does SplitPay handle the second charge for backordered items?
The card on file is charged automatically when the backordered item is ready to ship. Customers receive a pre-authorisation notice at checkout explaining that a second charge will be made on fulfilment. SplitPay sends an email notification before charging so the customer is never surprised.
What if the customer's card declines when the backorder ships?
SplitPay sends an automatic retry notification to the customer and emails them a link to update their payment method. You have a configurable retry window โ typically 3 attempts over 5 days โ before the order is flagged for manual review.
Does SplitPay work with net terms B2B orders?
Yes โ the Pro plan supports net terms orders where payment is triggered manually by your finance team on fulfilment rather than automatically. This is designed for wholesale accounts on net 30 or net 60 terms where automatic charging is not appropriate.