WHAT IT DOES
When a subscription customer initiates a return, SubReturns pauses their subscription automatically. No wrong charges, no chargebacks, no manual intervention.
Auto-pause on return
Detects return initiation and pauses the subscription immediately.
Auto-resume on replacement
Subscription resumes automatically when the replacement ships.
Works with major apps
Compatible with Recharge, Shopify Subscriptions and Bold.
Zero ongoing config
Set it up once. SubReturns handles every return after that.
COMMON QUESTIONS
Frequently asked
What happens to a subscription when a customer returns an item without SubReturns?
Nothing — Shopify processes the return independently from the subscription. The subscription keeps billing on its normal schedule even though the customer returned the product. This creates a mismatch that leads to chargebacks, angry customers and support tickets that take time to resolve.
Which subscription apps does SubReturns work with?
SubReturns is compatible with Recharge (all plans), Shopify Subscriptions (native), Bold Subscriptions and most other major subscription apps that use Shopify's standard order and subscription APIs.
Can I set a delay before the subscription pauses?
Yes — configure a grace period of 0–7 days between return initiation and subscription pause. This is useful if your returns process has a review step before the return is approved. SubReturns waits for the configured period before acting.